FAQ

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My Order

Can I make a special request with my packaging?
Help! I’ve just placed an order but need to make a change.
I haven’t received a confirmation email?
I qualify for a VAT exemption. Will you remove this from my order?
I forgot my promo code! Can I apply this retrospectively?
My tracking details say my order has arrived, but it hasn’t!
How do I know if you’ve received my return?
How do I fill in my returns form?

Our Products

Do you sell gift vouchers?
The item I like is on pre-order, what does this mean?
Oh no, it's out of stock, will you be getting any more?
I really love this! Can I be put on your waiting list?
I’ve fallen in love with a piece I’ve seen in a magazine, how do I find it?
Why don’t you have more info in your catalogue?
How do multi-buys work?
How do I leave a review on a product?
How does your sizing work?

Mailing Preferences

My Account and Technical Assistance