Please see below for our current vacancies. To apply please send your CV to jobs@hush-uk.com with the job role you are applying for in the subject line.
We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a leading women’s clothing brand with a beautiful product range that epitomises simplicity and style - and encompasses apparel, lifestyle/homewares, accessories and footwear.
We are looking for a talented and enthusiastic individual to work with us at our concession within John Lewis Cribbs Causeway. You must be enthusiastic, have an interest in fashion, reliable, keen to succeed, polished and dedicated to providing exceptional service.
Key Qualities:• Passion for the hush brand and customer experience.
• Flexible to work hours in line with stores needs.
• Reliable and trustworthy.
• Ability to work independently as well as within a wider team.
• Strong fashion sense and styling abilities.
• Commercially driven.
• Strong ability to think on your feet and problem solve quickly and efficiently.
• Excellent interpersonal, communication, and organisational skills.
• Basic knowledge of reading retail reports.
Key Responsibilities:The successful candidate is accountable for providing exceptional customer service and a customer experience that meets the requirements of the hush brand lifestyle, delights the customer, and supports the achievement of multiple concession targets.
You must have a hands on approach, with experience of visual merchandising in store.
Candidates must be confident in engaging with John Lewis store team as this is an integral part to the role, ensuring all operations are being completed and creating a functional trading environment. These relationships built are to be utilised to raise brand awareness in store as well as spot commercial opportunity.
Our ideal candidate will have no less than 2 years of retail, visual merchandising and customer service experience within a similar environment and have great knowledge of the fashion industry.
12 month fixed term contract: 30 hours per week.
Immediate Start Available.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Due to recent internal promotions and team growth Hush are looking for a Merchandiser to join our high performing Merchandising team. Reporting to the Merchandising Manager, you will own the merchandising strategy for the department and effectively manage stock and sales in season to maximise profit and minimise risk.
This role would be perfect for someone currently operating at Merchandiser level within a fashion brand, looking for a new challenge within a business undergoing exciting growth.
We are currently operating a hybrid working approach with c. 3 days per week in our beautiful office space in Clapham Old Town.
As a Merchandiser at hush your responsibilities are:• Produce balanced option plans for the department with clear reasoning behind ROS assumptions, options and depth of buy, ensuring the handover to Design and Buying is aligned with critical path dates.
• Work closely with the Buyer to ensure range plans clearly provide a balanced range and pricing strategy, in line with brand values.
• Review current trade and historical performance to identify risks and opportunities in future product ranges and work closely with the buyer to address these.
• Take into consideration the concessions offer when building ranges, ensuring grading is carefully considered to optimise sales.
• Plan line buys for future seasons in line with category sales and OTB plans.
• Work with the Buying team to ensure margin/MOQ/vendor issues are flagged and resolved before buy meetings so that solutions can be found in a timely manner.
• Work closely with the E-commerce team to ensure online offers are being optimised.
• To understand, prioritise and work to the critical dates and deadlines in the planning process.
• Provides clarity to current opportunities and risks, providing effective plans of action, seeks agreement and updates upon completion.
• Take ownership and manage stock and sales using the WSSI and ensure that each product area is effectively and accurately forecast hitting agreed KPI targets.
• Manage the markdown proposition and suggest promotional/product activity to drive sales and margin.
• Lead and develop an AM, ensuring they are supported and delivering their day-to-day responsibilities.
• Be capable of independent working and decision making but a strong team player, ready to support your peers as required.
You will need:• Strong commercial acumen.
• The ability to understand what will appeal to the hush customer.
• Strong analytical and numerical skills.
• The ability to work under pressure in a dynamic environment, quickly identify problems and recommend solutions.
• Sound decision-making skills and the ability to plan and prioritise.
• Excellent communication and negotiation skills.
In return, we will offer you a competitive salary, generous staff discounts of 55%, sample sales as well as the opportunity to develop a career, attend relevant conferences & training courses whilst working in a fast-paced but fun environment!
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers. We employ around 150 staff in our head office and across 30 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past 2 years, hush has continued grow – but our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do.
The Role:• Assisting the merchandising team with general admin and producing weekly reports on company and department performance.
• Managing stock for your departments and maintaining across all channels.
• Providing crucial support to the Merchandising team taking an active role by analysing sales trends.
• Managing current sales and forecasting sales figures.
• To be commercially aware of competitors and key trends.
• Undertaking ad-hoc tasks to help support the team.
• Competitor analysis in season.
The Person:• A fashion, business or numerical related degree qualification is preferred, ideally 1 years’ experience in a similar role.
• Strong analytical, numerical and excel skills.
• Commercial knowledge.
• Attention to detail.
• Ability to thrive in a fast-moving environment.
• To be organised and flexible, able to balance their workload and prioritise when necessary.
• Enjoys working in a team environment.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers. We employ around 150 staff in our head office and across 30 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past 2 years, hush has continued grow – but our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do.
The Role:We are looking for a high-energy, influential, and sales-driven person to co-host live shopping videos for the hush website, and to represent hush from a personal styling and clientele perspective. This person will be comfortable interacting with and selling to customers, across all channels including video, chat, email, calls, social, and potentially in person.
Responsibilities:• Co-host live shopping videos, manage any queries and develop potential opportunities that arise from these.
• Work with our stylist to discuss the collections, and plan shopping videos that will help hit video sales targets.
• Work with buying and design to understand the stories and inspirations behind the collections.
• Introduce and promote products to increase sales, product awareness and customer engagement through livestream and appointments.
• Kickstart personal styling programme and manage ongoing 1-1 appointments.
• To recognise what clients want and tailor your pitch accordingly.
• Continually engage, develop relationships and keep in touch with our most valuable customers, ‘hush Friends’.
• Maintain clientelling list for the personal styling service, new product launches and events.
• Be a champion of product knowledge within the Customer Services (CS) team.
• Assist CS with guidelines/training for upselling to customers and handling styling queries that don’t require a full appointment.
• Represent the brand from a personal styling POV and potentially host in-person group events from time-to-time.
• Work with Marketing and Ecomm to continually improve service proposition and communication with ‘hush Friends’.
• Share personal shopping and live stream insights with CS, Ecomm and wider business.
• Develop revenue, AOV and CR KPIs with Senior CS Manager.
The Person:• Positive, persuasive and engaging personality.
• An enthusiastic and motivated attitude with the willingness to learn.
• Comfortable in front of the camera and flexible with co-hosting or hosting alone.
• Ability to converse off the cuff and maintain authenticity.
• Able to absorb the hush brand and be comfortable as a brand representative.
• Possess presentation, public speaking and marketing skills with a proven ability to drive sales.
• Interacting with the audience actively, being able to reply to real-time customer inquiries, directing the audience to make orders, reduce any purchasing hurdles.
• A passion for customer service and working with people.
• An approach that is results and achievement orientated.
• Great written and verbal communicatio.
• Strong organisation skills and attention to detail.
• Confident in using various communication channels, including email, phone, text, chat and social.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers. We employ around 150 staff in our head office and across 30 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past 2 years, hush has continued grow – but our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do.
The Role:The Customer Service Associate role is key to making the hush customer experience a unique one. The Customer Service team prides itself on going that extra mile; dealing with practical issues and taking away any difficulties the customers may have. This role is integral to the business, you are the voice of the customer and the first point of contact in the business.
Responsibilities:• Offering an excellent standard of service over the phone and via email.
• Ensuring that customer queries are answered quickly and replied to within our agreed response times and recorded correctly.
• Completing operational procedures such as processing orders and refunds within the agreed times.
• Maintaining extensive and up-to-date knowledge of all products, offers and company information to enhance the customer experience.
• Monitoring and answering customer reviews on the website.
• Escalate any serious issues to the assistant customer service manager and the customer service manager.
• Provide feedback from customers to the wider teams to promote continual improvement.
• Confidently communicate to the wider team openly and with clarity.
• Act as a champion for the voice of the customer.
• Assisting at our Sample sales.
The Person:• A passion for customer service and dealing with people.
• An enthusiastic and positive attitude with the willingness to learn.
• An approach that is results and achievement orientated to high standards.
• Great written and verbal communication.
• Excellent computer skills.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers. We employ around 150 staff in our head office and across 30 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past 2 years, hush has continued grow – but our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do.
The Role:The team are looking for a wonderful Garment Technologist to support the Design, PD and Suppliers to develop products through all stages of the process, from sample development to production. They will need to drive a high standard of fit, construction, quality, fabric and performance integrity, as well as provide suppliers with technical data and feedback on fits, via Fit Approvals, Lab Tests and AQL, legal and safety compliance. This candidate will also oversee the day to day running of categories and develop specification sheets for new shapes and designs, ensuring technical capability of the supply base with a view to maintain customer satisfaction and minimise returns..
Responsibilities:• Working within the team through the development stages of the product; liaising where necessary with the relevant product teams.
• Help the senior tech for this category, ensuring samples are fully prepped and by working closely with design and buying teams to ensure aesthetic and quality attributes are achieved.
• Working with the senior tech to build tech packs and send out to suppliers to the required critical path.
• Maintaining the Shipment sample and AQL requirements.
• Uploading all sample information to our tracker each season.
• Participating with the technical team on shared projects to deliver the business objectives.
The Person:• Great organisation skills are essential.
• Be able to manage your time and prioritise your workload in a fast-paced environment.
• Have working knowledge of Excel, Word, and Outlook.
• Have fantastic ability to build and manage relationships with colleagues and suppliers, being open in communications.
• Enjoy working in a close team but also the ability to take initiative and work independently.
• Have excellent attention to detail.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
Hush is a fast-growing fashion and lifestyle brand, founded 18 years ago by Mandy Watkins and now established as one of the UK’s leading online fashion retailers. We employ around 150 staff in our head office and across 30 John Lewis concessions, creating and selling a beautiful range of women’s clothing and accessories that are characterised by an elegant simplicity and laidback sense of style. Despite the challenges to the retail industry over the past 2 years, hush has continued grow – but our company culture still reflects our entrepreneurial roots and relaxed aesthetic – we love hard-working and talented people with a can-do attitude and a passion for what they do.
The Role:
We have an exciting role to join our Branch Merchandising team as an Allocator. This is a great opportunity for a bright and enthusiastic graduate with retail experience looking to join a fast-paced growing business.
Responsibilities:• Manage and maintain stock data accuracy and integrity to ensure accurate sales reporting and analysis.
• Process daily sales/returns.
• Execute the release of initial product allocations to stores.
• Allocate replenishment from the stock pot based on sales across the store portfolio, ensuring that the stock is in the best place to maximise sales.
• Look at styles underperforming at store level and challenge store consultants to improve sales.
• Generate warehouse orders and check packing lists for store deliveries, liaising with the distribution centre throughout the process.
• Ensure that team reports are regularly updated and accurate.
• Communicate transfer requests to stores and liaise with the warehouse to ensure stock is booked back in in a timely manner.
• Ensure newness launches smoothly by collating product information in a timely manner and conducting regular checks of the website.
• Understand opportunities and risks at both product and store level, making recommendations to maximise sales and stock levels.
• Maintain regular contact with stores regarding stock issues, delivery information and ad hoc queries.
• Understand total business stock holding to try and maximise sales across all channels, making recommendations for moving stock between channels.
The Person:• ‘Can do’ attitude.
• Excellent numerical and analytical skills.
• Exceptional attention to detail.
• Great organisation skills.
• A strong communicator.
• An approachable and friendly manner.
• The ability to work to tight deadlines.
• Excellent IT skills, especially Microsoft Excel.
• Thrives in a busy environment.
To apply please send your CV to jobs@hush-uk.com with an up-to-date CV and a covering letter outlining your suitability for the role.We are committed to equality of opportunity for all staff and applications are encouraged from individuals regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.